Huge disaster customer service
The disaster call center, which has been outsourced to a third party, is delivering nonsensical service. Responses are limited to repeated expressions of "I am sorry, I understand," with no concrete resolutions offered. Since we moved 1.5 weeks ago till now, they do not have internet service, wifi for us and only blaming their backend, Netlink Trust whom we do not deal with at all. We have to use our hotspot and data is exploding through the roof, only to be told, "I'm sorry and understand. Why dont you upgrade your bill plan to higher data?" RIDICULOUS! I have to pay more monthly for a problem not caused by me?