4 Stars downgraded to 1 Star after learned experience
I am editing this review. Here is my story. This company actually chased me for four years to join their platform. Because of the failure of another company, I agreed to do so because I needed the payment platform. They have a review process when onboarding new companies and mine, it seems, was pushed through in a hurry so their salesmen could get their commission. So I started using the platform and was going well. Then suddenly, they blocked a payment of over €12k and held the funds, "pending a review". My company has a decade of history, an impeccable reputation, and never any whiff of wrong-doing. So, they block my funds, and the things they request to "complete their review" include private emails between us and our client. I have never felt so furious, and I have never felt like my privacy and that of my clients privacy have been so invaded. This company CHASED ME for four years asking me to join the platform, then, when I finally capitulate, suddenly I am untrustworthy. I take back everything I said in my original review. Unless you want to have your money blocked (for how long, no one will say, they are still holding my €12k) then I would strongly advise against using this company. __________________________________________________________ If you are a Tour Operator, this platform is excellent and easy to use for payment collection... I have been considering using this platform for a number of years, but I could not get motivated to deal with change; my agency is just too busy. Anyway, a failure of a payment platform that we were using, coinciding with a WhatsApp message from Dennis Mathiu, made me take the plunge. I have been very happy so far with the service that Dennis has provided, and the only reason for 4 stars instead of 5 is that I think there could have been a smoother onboarding of our enormous library, which they tell me they are working on getting done for me. And, I do think that writing an itinerary in WeTravel is more complicated than in the service that we currently use, so, it will take some convincing to get me to move my itinerary builder to WeTravel. But, the payment platform works perfectly. The prices are reasonable, the payment options are great, and clients have actually said to me today that they found the experience of being able to choose the mode of payment, and payment currency, is really convenient for them. It is convenient for me because we take payments from all over the world and then have to send the money to Madagascar and so far so good, it has all worked perfectly on this platform.