Over 4 months and still can't text! AVOID at all costs!!
Aircall couldn't deliver on their service promised. 4 months later I still can't text after about going back and forth with their support team fixing the supposed issue. They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again. This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel. When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider. I run a sales organization and lost a lot of business because my reps couldn't text customers. What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! UPDATE 5/7/26 - Aircall still has not reached out to me as promised in replying to my reviews. Another broken promise. STAY AWAY!!