Can't manage my own account, custommer support gives only templated responses
For more than a month, I haven’t been able to log into my Genshin account from any other device due to a “security risk” message. I never receive verification codes, so I’m stuck — unable to play on PC, add a phone number, or manage my account. Support keeps sending the same useless copy-paste responses, no matter how clearly I explain the problem. I’ve asked several times for a real agent or supervisor to check my case — I’ve been completely ignored. I’m the account owner. My UID is 748958121. I honestly expected better from HoYoverse after investing so much time in this game.