I commissioned them to make custom ice…
I commissioned them to make custom ice baths. I have had a few issues in the past with the chillers in the past but things we have managed to solve. They commissioned someone else to build the custom tub. The second this arrived 2 of the 4 tubs were leaking - this is on top of the three week delay. I flipped them over to find the leak and was horrified at how they’d been out together. The amount of glue and silicone it is clear that the tubs were leaking in the factory and they were trying to cover up a mess. I asked for a partial refund. 25%. J got offered 250 dollars. The custom baths cost 4000 each. I then escalated this and was offered 1009USD off my next order. My client is seriously angry by these ice baths and I confirmed I would chase a refund In 15 years of business this is one of the most dishonourable businesses I have ever dealt with.