I bought two ice bath chillers from…
Edit :My name is Kyle Koumbatis, order number is SYOCHI20251204. I have been in contact with you many times and have still have not been put through to your manager even though I have been asking for two weeks! I bought two ice bath commercial chillers from Syochi, and unfortunately the experience has been very disappointing. Very little support or setup information was provided regarding installation, operation, maintenance, or common issues to watch out. Within the first month, one of the flow meters — which controls the entire machine — failed completely. This resulted in a six-week wait for a replacement part, and during that time the second flow meter also started failing. Both machines, which I use for my business, have been extremely temperamental and unreliable. They require constant monitoring and attention just to keep them operating properly. The automated on/off programming is also very inconsistent, which has become a major burden in a business environment where reliability is essential. For example, the machine takes a significant amount of time to cool the water to the required low temperatures, which is expected under normal operation. If production starts at 7:00am, the machine would need to be running by at least 5:00am to ensure it reaches the correct temperature in time. This means that if the machine does not start reliably and automatically every day, someone would need to be on-site at 5:00am to verify that it has turned on correctly and restart it if necessary. This creates an additional operational burden for the production team. To make matters worse, these machines are extremely expensive, and once purchased, returning them is obviously not a simple option. Based on my experience, I would strongly recommend doing very thorough research before spending your money. I can’t recommend these products this company based on my experience. Perhaps I was unlucky and received two faulty machines, but if I could go back, I would not purchase them again. Or I’d buy locally instead. And sadly, any attempts to speak with this company is met with minimal attention and no real desire to resolve any issues. This to me has been extremely frustrating and unsurprisingly a negative review has prompted a quick response.
Thank you for your update. Please understand that our ultimate goal is not to debate, but to genuinely fix these chillers so your business can run smoothly again. We completely recognize how frustrating it is to deal with unreliable equipment in a commercial environment.To find a real, lasting solution, our engineering team needs your help with a few factual details. They have analyzed your description and suspect two possibilities: it could be internal icing in the plate heat exchanger during cooling, or a specific glitch in the controller. To pinpoint the exact cause and send you the correct parts, we sincerely ask for your cooperation with the following: A short video of the machine when it is in the shutdown/error state, so our technicians can see exactly what is happening. Our management and owners are fully aware of your feedback, but without this basic technical data and order verification, we literally cannot take the next steps to help you. We are ready and waiting to work with you to resolve this. Please send the video and order details to our team today so we can get your machines running perfectly. Best regards, The Syochi Team 20260603 Update Dear Ivana Egersdorfer, Thank you for your update. We sincerely want to help you, but we are completely stuck because you have repeatedly refused to provide any order information. We have checked our system multiple times using your name and email, and absolutely no record exists. Without an Order ID, invoice, or company name, we cannot verify who you are, which machine you have, or how to reach you to ship replacement parts. If you are a real customer facing actual business losses, sharing a simple Order ID to get your machines fixed should be your top priority. Continuing to update this negative review while withholding your order details makes it impossible for us to support you. Please email your Order ID or Machine Serial Number to [email protected] so we can immediately verify your purchase and assist you. Best regards,The Syochi Team 20260529 Update
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