Disappointed with Washing Machine Purchase and Service (and Helpline!)
I'm incredibly frustrated with my recent experience purchasing a washing machine from Prism Plus. My parents' machine broke down three weeks ago, making a new one an urgent necessity. We ordered a new washing machine, expecting a reasonably prompt delivery, especially for an essential household appliance. However, it took a full week just to be contacted about the delivery, and then another week for the actual delivery to take place. This significant delay was not stated upfront on your website, which is a major oversight and frankly, common sense for items like washing machines and refrigerators. If delivery isn't immediate, customers need to know before they purchase. To make matters worse, the installation, which finally happened last Thursday night (June 19th), was clearly not done professionally. The very next day, my parents discovered a leaking pipe, indicating a faulty installation. Adding to our frustration, when trying to seek help, we found that your "24/7 Helpline +65 6028 2215" does not even have an option for laundry when calling, making it impossible to directly address this urgent issue via phone. This lack of appropriate support options for essential appliances is completely unacceptable. We are now dealing with a broken washing machine, a delayed replacement, a shoddy installation, and inadequate customer support channels. This entire process has been highly inconvenient and disappointing. I will update this review as the Prism Plus team follows up and addresses these issues.