Refund impossible to obtain for returned item
Ordered a number of items, most were too small. Sent a number back, all except one were refunded, one item was not refunded as they claimed it was on “final sale”. It definitely wasn’t, I checked this before ordering. Trying to get a refund has been impossible - multiple emails unanswered, when they finally answer after chasing repeatedly the answer is AI, endlessly informing me of how to obtain a refund when I have already tried, absolutely useless and I am very fed up to lose the cost of the non-refunded item. Will not order from them again. Edited to say: within an hour of this review I have finally been advised that they will issue a refund. There are multiple reviews here with the same issues I have raised and many people have clearly given up in frustration - suggest the best way to get them to respond is to use Trustpilot.