I placed an order 4 months ago
I placed an order 4 months ago — no delivery, no refund, no reply. Review: I placed an order on the Lacemade.jp website over 4 months ago (Order #4266, tracking number: YT2505221272150924), and until today I have not received the item, no refund, and no response from the company. I’ve tried emailing multiples times. I’ve sent DMs on Instagram and TikTok, and I even tried calling the phone number listed on the website, but nothing worked — I’ve been completely ignored. It’s extremely frustrating to be treated like this, especially after spending money and trusting the brand. I’m sharing this here because I’ve seen that many others are having the same issue, and still the company refuses to communicate. Please resolve this as soon as possible. This experience has been deeply disappointing, and I no longer feel safe buying from this brand. — Karyna Sakai