Complex returns process
Updated from 1 star review! The company is great if you're sure you will want to keep an item, be prepared that returns are not straight forward. The dress I ordered was too big for me so I needed to return (ordered 2nd May). Be aware that you will need to pay postage for shipping back to China. The web chat function is a bit tricky to use, though I did eventually get through to request the return. The dress got stuck in Chinese customs for a long time ~1 month, and I couldn't navigate the Chinese info to find out why. I tried to go through the web chat again and never got a response. Thought I'd lost the dress money and return postage. After leaving a 1 star review on trust pilot, I got back in contact with customer service after they responded to the review. It seems they had received the dress in the meantime, 10 days after contacting via their email I received a refund to my bank account(16th July). I have updated my review to reflect that the return was successfully completed.