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Catarina Margarido Ferreira

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Keluoda

Wrong product and no full refund

The order took ages to arrive, they have sent me the wrong product and on top of that never offered to give me a full refund or send the right product, they said it was normal for a product to have small differences. In fact i received a product I did not order, ordering online is not a surprise lotto, we should get what we spent money on. They only offered a 20% refund on the purchase, I would have to pay for the return myself. Never offered to send the right product, which for sure, they never had on stock when i ordered. Terrible experience, this retailer is a scam.

2025-06-26有帮助 3