Australian store is useless customer service
I ordered a new pc and it was running great for a month and then randomly stopped working. I dropped it in to a local repair place to diagnose the issue while I tried to get in contact with aftershock. I grabbed the email from their website and sent in what happened. 2 days later got a replay saying it was the wrong email and I should contact the Australia branch?! Didn’t even forward it on or anything just wrong, try again. So I emailed the right email address. 3 days to get a response which asked for the exact same information that I’d included in the original email. Meanwhile I got the diagnosis back from my local repair place and both ram sticks had failed and would need replacing (should be WELL within warranty). I included this in my reply to the latest email. Unsurprisingly absolutely no response 2 days later. Absolutely horrible, I’ve been too busy to call them during hours as I’m in a seperate state. From what I can tell the AU store is absolutely useless and just used the good name of the Singapore store and are absolutely ruining it. The Singapore store appears to be actually good but I don’t have much experience with them