We’ve been loyal customers of Radford…
We’ve been loyal customers of Radford Pies for some time now – their pies are absolutely delicious and we've always recommended them to friends and family. That’s why this experience has been so disappointing. We placed an order back in February and, by April, it still hadn’t arrived. I reached out via email and was pleased to receive an immediate apology and reassurance that the pies would be shipped that week. Unfortunately, that’s where the communication stopped. Since then, I’ve sent four follow-up emails and even a registered letter, all without any reply. As of today (end of June), we’ve still not received the order or even the courtesy of a response. To make matters worse, the phone number listed on their website appears to be incorrect or disconnected. We really wanted to continue supporting this business, but this lack of communication and customer service has left us feeling let down. I hope Radford Pies sees this and reaches out to make things right.