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Jamie Smith

英国

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HONOR

I wouldn't touch this company again.

I wouldn't touch this company again. July I brought the v2magic the phone front screen cracked in November, so I applied for warranty repair, I applied and phoned them for 7 months before I finally got an acknowledgement, so i sent off, and a few weeks later the find a fault which was a tiny black dot on inner screen which doesn't bother me, I just want front screen repaired so I can use it, they send me a quote for £1100 to fix it, I reject, get phone back, they hadn't even repaired front screen that's covered by warranty. So I complained and they let me send it off again, weeks later they offer to give me a quote for fixing front screen, which I thought was covered by warranty ,but no apparently warranty is pointless with honor, so 8 months later I have no phone, but I'm still paying for it, and they continue to waste my time, what was the point in me sending it off a second time for them to do the same thing. Embarrassment of a company

2025-06-27