I would give a 0 if possible
I would give a 0 if possible. This company has to either be deliberately deceiving people or hiring people that can't be real. They give generic responses or even make statements that directly contradict what their own website says. So either the company is lying on their website or the employees are poorly trained. Possibly both. Issues with shipping times, trying to cancel orders that have went well beyond the time period they themselves state. Good luck getting someone who can understand even the most direct and informative emails. Just crooks or morons and either way its a problem...