I had a very disappointing experience…
I had a very disappointing experience with their service. I placed an order for $2,500 worth of labels but canceled it before printing because I realized I had submitted the wrong design. Instead of a refund, they issued a $2,500 store credit, which I accepted. Since they advertise free shipping on orders over $50, I expected to still benefit from that promotion. However, they told me I couldn’t use the free shipping code because I was paying with store credit. When I asked if they could simply offer free shipping without a code, they said no. I just don’t understand why they’re making it so difficult to provide basic, reasonable customer service. It feels like they're going out of their way to make things harder for loyal customers.