Filter failure and broken trust
My first 2 orders from Fire Maple (a wide variety of items) went well and exceeded my expectations in price, performance and quality. My recent third order (5 items) included a flawed stainless steel coffee filter with a ragged tear in the fine mesh screen. I promptly sent an email to warranty with photos of the item, proof of purchase and shipment arrival. Their reply was insulting. I was told the damage was minor and would not be replaced nor fully refunded, but I was offered a $7 discount. I was fully expecting their offer to replace the flawed one. Instead I have a simple metal filter that fails to do it's job properly because some inspector or customer service failed doing theirs. I'm furious.