I am deeply disappointed by this product and the customer support services and do not recommend it.
I've had a terrible experience with the lumos helmet. 3 months ago they pushed an update that left the helmet stuck in a firmware update loop, in an unusable state. I contacted Lumos Support on April 22, 2025 (Ticket #102165) and have engaged in a lengthy email exchange, providing videos and detailed descriptions of the issue. Despite my efforts, Lumos Support has failed to provide a solution, offering only generic troubleshooting steps that do not address the core problem. I have repeatedly requested guidance for a hard reset or instructions on how to send the helmet for service, but these requests have been ignored or met with unhelpful responses. I afterwards claimed warranty and another chain of emails started with lumos support asking for information I had already provided. This makes me think that they are only stalling so that the helmet goes out of warranty. I am deeply disappointed by this product and the customer support services and do not recommend it.