Put claim in with Insurance comoany…
Put claim in with Insurance comoany basically bleach has burnt a hole through my Harris tweed sofa (£2,000) sofa 9 years prior. Spoke to renew I can honestly say the reviews are all spot on and are a terrible experience to go through be warned ! At first renew informed my insurance that bleach did not cause the damage basically calling me a liar spoke to insurance and asked to send someone out to my home which they did I have to say it was not a pleasant experience with the person that they sent out to me very unprofessional he gave me a discount card for cleaning carpets it went straight into the bin . RENEW COSTED MY SOFA FOR AN INCORRECT ITEM THEY COSTED IT FOR A NORMAL FABRIC SOFA AND NOT A HARRIS TWEED SOFA I ASKED IF I CHANGED THIS WOULD IT TAKE A LONG TIME SHE REPLIED YES IT WOULD TAKE A MONTH ! I SAID LEAVE IT TELL THE INSURANCE TO PAY OUT AND NEVER AGAIN . 3 MONTHS AFTER CLAIM STARTED AND PAYMENT WILL TAKE 3-5 DAYS SO EXPECTING IT ANY DAY NOW NEVER AGAIN !IF YOU ARE TOLD TO USE THESE MY ADVICE ASK THE INSURER TO USE A DIFFERENT COMPANY STAFF ARE TERRIBLE HERE AT RENEW TALK DOWN TO YOU AND VERY UN POLITE I EVEN TOLD RENEW THIS NEVER EVEN SAID OH WOULD YOU LIKE TO DISCUSS IT WITH A MANAGER AWFUL .