5 for Cedric, 2-3 for Brinks in general
4 because this was the best experience with a rep that I have had (Cedric). I continuously have had issues with technicians and service reps who don't listen or understand. But Cedric listened to what I needed and while he did his job of letting me know about the contract or additional services, he wasn't pushy or a hard sell like most - which is an immediate turnoff. I'm still exploring other security options but this experience with Cedric at least gave me some comfort for the moment. Thank you Cedric. You redeemed Brinks for a little bit.