Online portal and phone handling is poor
I have used AXA for breakdown cover for a number of years now. On the few occasions I've had to report a breakdown the level of service has been on a par with the big names in this industry. This year was a very poor one for the renewals process however. For some reason (admitted but not explained), AXA can no longer take direct debits and this has caused any policy set to auto renewal to enter into a "doom loop" on their online portal making it impossible to renew online and forcing you onto their phone line to renew. Whilst I didn't have to wait too long to complete the renewal over the phone on the second attempt, for some reason the first attempted call went silent without disconnecting.