No refund after repeated reminders
I am extremely disappointed with the handling of my refund by the Drive Lah customer care team following the cancellation of my order, which was necessary due to the car being inoperable at the time of pickup. Here are the key issues I encountered: 1. No verification was conducted to ensure that the car was in good working condition prior to my rental. 2. Since I cancelled the order, customer care has continuously delayed the processing of my refund. 3. I cancelled the order on June 21st, and despite repeated reminders, there has been no follow-up on the refund as of July 3rd. 4. The customer care team, based in the Philippines, has been unable to provide any updates regarding the refund process.