SHShopee★★★★★
Done Being Ignored After Years of…
Done Being Ignored After Years of Loyalty
I’ve shopped on Shopee for years. Dozens of orders, barely a complaint. I genuinely believed in the platform and recommended it to people around me.
That’s over now.
I bought 3 towels. They arrived stretching to literally double their original size. Not a style quirk, a defect. I raised a return request and submitted a video showing exactly what was wrong. Clear footage, no ambiguity. Shopee rejected it. I did this three times. Same answer every time: evidence inconclusive.
A video of a towel stretching 100% beyond its size is inconclusive. Let that sit.
What frustrates me most isn’t even the towels. It’s the copy paste wall Shopee puts up the moment you need actual help. No ownership, no judgment, no human on the other end thinking about whether this is fair. Just a template response, repeated until you give up.
I didn’t give up. I’m writing this instead.
Long standing customer, clean return history, clear video evidence and I still can’t get a refund for a defective product worth a few dollars. If Shopee’s buyer protection can’t handle something this basic, it isn’t buyer protection. It’s a tagline.
Full refund or replacement. That’s all I’m asking. It shouldn’t take a public review to get there.
2026-06-07
ZAZALORA★★★★★
Lost a customer over a $5 voucher
Lost a customer over a $5 voucher
Very disappointing experience with ZALORA Singapore. I asked customer support to extend a $5 voucher for a short period and the request was rejected with the excuse that their “system controls the expiry date.”
That explanation makes little sense. If the system cannot extend it, they could simply issue another voucher after it expires. Instead, they chose to hide behind policy rather than help a loyal customer.
I had been a VIP member and spent a fair amount on the platform, but no one even bothered to check my purchase history before rejecting the request.
My VIP membership has now expired and I will not be renewing it. If a company is willing to lose customers over a $5 voucher, it clearly shows how little they value customer service.
2026-03-08
VOVodien Internet Solutions Pte Ltd★★★★★
Why I'm Leaving Vodien After Years of…
VODIEN: INCOMPETENT AND SHAMEFUL
After years of loyalty, Vodien publicly humiliated me by suspending my fully paid website over a webmail payment that was only 3 days late on a separate account.
I immediately paid the overdue webmail bill, then made THREE desperate calls pleading for them to lift the suspension. Each time: “The accounts department is attending to it.” Hours later, my website remains suspended while they destroy my business reputation.
This isn’t poor service - it’s deliberate contempt. Even after payment, three staff members couldn’t be bothered to actually help, offering only empty promises while my clients see a suspension notice on my homepage.
VODIEN IS A DISGRACE. They will publicly embarrass loyal customers over 3 days, then leave you hanging with worthless excuses even after you’ve paid - while your business suffers.
AVOID VODIEN AT ALL COSTS. They are incompetent, unprofessional, and will destroy your reputation without hesitation.
This is how Vodien treats customers after years of loyalty. You’ve been warned.
2025-07-03
