Two card orders hit a snag, but LovePop resolved satisfactorily
UPDATE: LovePop replied with this latest response, so I am updating my review to 4 stars: I am so incredibly sorry for the confusion and any frustration this has caused. I completely understand why you are feeling losing confidence in our process, and I want to clear everything up for you right now. To clarify: the order you saw canceled (#XXXXXX) was actually a duplicate replacement order for the Dragonfly Mother’s Day card. When I checked your original order, I saw that your Dragonfly card is already safely scheduled for a May delivery as you intended. However, I hear you loud and clear that the Mahjong card is the one that never arrived. I would be more than happy to send a fresh replacement of the Mahjong card out to you immediately. To make up for the trouble, I will expedite the shipping at no additional cost to you. Could you please confirm if this is still the correct address for the replacement? NAME ADDRESS (correct) Once you confirm, I’ll get that Mahjong card moving for you right away. Thank you for sticking with us! Warmly, Mary Customer Happiness Team ♡ I ordered two cards recently. One was the mahjong card and the other was the dragonfly mother's day card. I had both of them personalized with a photo and a note. The mahjong card was never delivered. Then the Dragonfly order was canceled when I never requested cancellation. Customer service IS responsive but it responded with NOT satisfactory responses. I wanted the Mahjong card to be re-printed and re-delivered, and I wanted the Dragonfly card to be sent to my mother near Mother's Day as I ordered. I hope LovePop sees this complaint and responds to me and provides a satisfactory resolution, which would be to send both cards as I had ordered. Even better would be to give me credit for the inconvenience and stress of dealing with their failed delivery of one order and the abrupt cancellation of the other order.