Nonexistent Customer Service
I have to say that my experience as far as customer service goes is exactly the same with these guys. I really wanted to rate it a one star, but my experience wasn't awful and there is still hope directly with Primo. Suffices to say I ordered and paid for part, part failed within a short period of time. Since you cannot get them on the telephone (trust me, I waited), you are probably best through the chat. All I got was "well, it didn't get there damaged so you have to claim that with Primo", a link and polite dismissal (I was going to put two letters but AI would have caught it). So there IS no customer service. By the way, this was a $500 part so it isn't just chump change. They do not warrant what they sell and are not even accessible to you after the sale. The phone message actually says something to the effect of, "you can wait if you want, but we probably won't answer so contact us online". I THINK there was an actual person on the other end of the chat but I could be fooled. Certainly AI would have come up with more help and a better explanation...good luck and proceed with caution!