Shady / Unfair Cancellation Procedures
Brink's cancellation policies leave a lot to be desired. Once you call in to cancel, they send you a "loyalty DocuSign" to truly cancel. My first rep didn't really tell me about it and its intended purpose. I didn't realize that I wasn't cancelled until I received a bill indicating that I still owed them payments. Then when you call in an explain the situation, there is really no leniency by their team even though they say they know you called previously to cancel and must have "missed" the email. It's not really until you inquire further that they tell you more about the intended purpose of the email. They then take you through the cancellation process again and you have to once again wait to get their "loyalty docusign" email and make your way through that. Then they tell you that it will take them a few days to process this AFTERWHICH the 30-day cancelation clock starts before they can truly cancel you (hence charging you another month's of service fees). When you ask them why they need 30 days, they say that they need to "deactivate" your monitoring. I truly have never made my way through a process such as this. It seems it is really set up to milk their exiting customers for a few more months of service payments. I think the FCC or the BBB should definitely look a this process as it is intended to make more money through creating complexity. I would avoid this company and look for more established, professional companies that are easier to do business with and aren't after making another buck by creating complexity for their customers.