Unfair terms of membership
The app is clunky and cluttered with uneccesary ads etc. It's difficult to find the info you're looking for. It would be good if customers could submit suggestions for titles wed like to see invccluded on audible. Unfair terms like losing the credits you've already paid for, if you close your account. Essentially, you pay for credits and they disappear if you leave. So what have you paid for? And you cant get a refund. Where else does the retailer seize what you've already purchased just because you dont want to buy anymore from them? Isn't that theft? It's unfair anyway. Stay a member or loose what you've already paid for. Don't even think about saving up your credits, use them as soon as you've paid for them. As soon as you try to leave you are bombarded with special offers to entice you to stay. It feels very old way of operating. Customer satisfaction isn't a concern at audible as long as you keep paying subscriptions. that's all they care about.