No birthday cake on husband's birthday
Yesterday was my husband’s birthday, and we chose Cheesecake Factory because we loved our previous experiences there. The hostess said it would be about a 20-30 minute wait, took our phone number, and said she would call us when our table was ready. After we waited over an hour with no call or text, we stood in line again and said we have been waiting over an hour. We asked the hostess if she had called us and she said yes, but quickly said, “I think I wrote down the wrong number.” She repeated our number, and said she had the incorrect last digit, then laughed and turned away. Another hostess seated us, and I asked her if they do anything special for birthdays. She said, “yes, please let your server know.” Our server greeted us. We asked for bread and he brought us some. We ordered and waited for over another hour for our dinner. We asked our server for more bread as we were starving, and he said the restaurant “ran out of bread” but said “you guys were lucky to get the first order.” We asked our server if our food was ready as we had ordered over an hour ago. He quickly delivered our food and said, “ask and you shall receive.” By the time we received our food, we only had about 30 minutes left on our parking meter, so we quickly ate our meals, which were delicious. After dinner, I asked our server for my husband’s complimentary birthday cake - we ordered the Linda’s Chocolate Cake with lots of whipped cream, my husband’s favorite. Our server said the restaurant ran out of whipped cream, but we could come back tomorrow. I knew we would be busy and the restaurant would be busy as it was the 4th of July so I asked for a takeout box for our leftovers and for the cake to go, as we sadly did not have time to enjoy it in the restaurant. Our server brought our leftovers and the cake in two takeout containers in a paper bag. When I received the bill, I saw that our server had charged us for the cake. I reminded him that it was my husband’s birthday, and he said we need to give him our rewards number for him to remove the charge. My husband and I gave our phone numbers and our server said we did not have rewards on either of our accounts. Our server asked my husband when his birthday was, and my husband said, “today” and offered to show his license. Our server said, “I don’t need to see your license, I need to see the email.” My husband found his rewards email and showed our server, but he said we did not have the correct email. He said “If you can find the correct email, I’ll see what I can do.” We needed to leave to get to our car and couldn’t provide what our server was requesting, so he took back our takeout bag, took the cake out of the bag, then told my husband and said, “Happy Birthday.” I was horrified that so many things had gone wrong and we were treated so poorly the entire night, and my husband’s birthday celebration at Cheesecake Factory was so incredibly disappointing.