Dishonest Customer Service
I ordered the white lotus glasses on May 18 and I knew these would be on back order, however I was mislead by the DIFF customer service team and I would have rather known upfront this shipment was not just delayed but not going to be here for my huge trip in July. I have sent 3 different emails to the DIFF customer service team asking for updates, the last two emails were within the last two weeks where I was told 1) my glasses would be shipped out on June 30 and I was going to be given 2 day Fedex shipping for free, that did not end up happening. 2) I was told last week I would be getting a notification on my glasses being shipped by last week- I still have no update. I work in client care, just be honest!! I would have taken my refund offer if the information was honest about not being able to get shipped out for a few additional weeks so I could have bought something different. I get things happen, but DIFF is a large company and I think they can do more for their customers who have been mislead and there is proof via email. It's gaslighting.