They use terrible third party delivery
It has almost been a month since I placed my order. They use a third party shipper from China that doesn't deliver to PO boxes, but they don't tell the people buying from them. So it was sitting in the warehouse for 2 weeks. I couldn't change the delivery address, only the company sending to me. They weren't responding to my emails until I asked for a refund. Then everything appeared to be working. However the delivery company said I would get my package in 2 days. It's been four. At this point I'm going to ask again for a refund then go through my credit card company. If you're shipping things and using a third party delivery system, you should know if they deliver to PO boxes and if not, you should not allow people to put in a PO Box as a delivery address. And you should answer emails before it escalates to asking for refunds.