Awful customer service
Another customer who should have read reviews first! I ordered 3 pairs all the same size, I ordered a half size up based on comments on the website. They took weeks to arrive, all too big for me size wise so had to return. You can only contact customer service via email and due to them being in china I only had responses during the night UK time. They were quite persistent in trying to get me to keep the footwear and sell on..offering 20%, then 30% discount when I refused. They eventually supported a return address for Germany, but I had to send photos of the footwear first.. I'm just about to return so fingers crossed I actually get my refund.