My project was placed on hold because of formatting issues that I needed to resolve.…
My project was placed on hold because of a formatting issue. I called and spoke with a very nice agent who encouraged me to take my time to correct the issue. When I was nearly done, I called in again, and got a different agent who was less patient this time, and added to my frustration. Later that day, I called a third time and again, got a wonderful agent. Her name was Jaci and she was a tremendous help. With her assistance, I was able to make the remaining changes and complete the project.