Defective Scooter – Order #7930
I bought a G2 scooter in April. The scooter’s handlebar was misaligned and turned to the left. They sent me a part that connects the handlebar to the base, the crossbar, which was supposed to resolve the issue. However, after professional installation by a mechanic (costing me an additional €20), the problem persisted. The mechanic confirmed that the issue lies in the incorrectly drilled holes on the crossbar, making it impossible to properly align the handlebar. After countless emails, photos, and videos sent via WhatsApp, communication stopped. Their support no longer replies to me, they ignore my requests to send a properly drilled part or accept the return of the scooter. I don’t allow my daughter to ride a faulty scooter, so it has mostly been sitting unused for 5 months. Order #7930