I used Aircall for my outsourcing…
I used Aircall for my outsourcing company for a year. Almost 2 weeks ago, a team member emailed me for my business license and some other details, to verify for security reasons, which was totally okay. During that time, I wasn't at the office, then it was 4th of July weekend, so I sent them about 2 weeks later. My account was deactivated due to this issue, because the team "had to check my documents". I was stuck with all my agents waiting for responses, and I got none. I called the support number, two agents picked up, they both said the same thing, "You're account is flagged for security reasons,we'll open a ticket", and then after they hung up, they both blocked 2 of my phone numbers, so I wouldn't call them again. The account manager, she didn't reply to my emails at all, not even to say we won't get your account back, nothing. I lost one whole shift, due to Aircall's negligence, and that cost me a lot. This company does not care for their costumers, neither do they have even decent costumer support. Do not waste your money on it. Edit: The company just replied to say that they only block people to protect their employees, I was super polite and didn't offend anyone, just accept that your costumer service department sucks.