ATROCIOUS customer care
Was logged out of my account and couldn't refund item(s). After calling Lazada countless times for 11 calendar days, they still gave me no real solution to my issue. Kept saying I didn't provide photos for support but I did TWICE with a live agent on the phone confirming receipt of it. Truly astonishing, the level of inefficiency there is. Kept saying they'd get someone to call me back but no one ever did. Then gave me a solution to deactivate my account but the most ridiculous thing is that if I could deactivate my account by logging into my account, I wouldn't be messaging Lazada in the first placue. Up till now the issue is still not resolved. The most appalling, DREADFUL experience. For such a large company their customer care is through the roof atrocious. Never using them ever again and will tell my friends and family to use shopee instead.