Very bad service
I booked online for a two-day business trip. After driving for five hours, I arrived at 11 PM only to find that the room I reserved didn't have a king-size bed as booked, but a small bed instead. I called customer service and complained multiple times for them to amend the reservation. They told me they had done so and that I needed to wait 15 minutes. I waited once, then twice, until 1 AM without any response. Finally, they sent me an email saying that I was mistaken and the reservation was for a standard room. I know exactly what I booked because I am a large person and need a big bed. Therefore, I am very upset with the service of this company or website. Update: After more than two weeks, I discovered that the phone number I called was not a toll-free number, and I paid over $40 in calls just to complain about their mistakes. Truly terrible service.