Frustration to save
If you only go to BJ’s to basically shop then I agree with reviews saying: it’s clean, well organized, and has nice staff. However, if you want to want save money by taking advantage of coupons and special deals and use the app for convenience and efficiency, you will be disappointed and frustrated. The app is lacking in speed and proper usability. Scanning a product barcode in store to coupon check gives less than a 50/50 chance of working. Multiple employees apologize for poor WiFi service. Employee training and staffing at the registers needs improvement since clipped coupons often don’t work, and you must wait for the 1 employee who’s managing 9 registers. And finally, taking advantage of fuel rewards may be impossible on the same trip due to a slow process from product purchase to redeeming the fuel reward (taking >30 minutes.) it doesn’t take 30min to load the vehicle and be ready to pump gas.