Bad Shipping Insurance process after My Air Jordan One sneakers were damaged…
My Air Jordan One sneakers were damaged during the pre-sale alias.org authentication/inspection process. 1-They did NOT take photos of the damaged package 2-They did NOT photograph nor keep the damaged sneaker sole that became separated from the sneakers. 3-They were very unhelpful and not responsive with UPS during the shipping insurance claim. 4-they would only address/answer 1 question in each of my e-mail communications, so I had to send dozens of emails to get answers to all my questions in order to process the shipping insurance claim. 5-They do NOT have a telephone contact # to resolve issues 6-All of the alias email responses were from persons unable to offer comprehensive support. Only recited the standard organization policy and were unable to initiate first-person/supervisory-level authority responses.