Brinks (Skyline Security) Scammed Me -- Do Not Trust This Company!
In January 2023, I was scammed by Brinks Home Security (Skyline Security), and it's been a nightmare ever since. I was a satisfied ADT customer when I received a call that appeared to come from ADT (my caller ID even said "ADT"). The caller claimed I needed to upgrade to a new 5G system. A man came to my home with an official-looking ADT badge and claimed ADT was going out of business and being taken over by Brinks. Under false pretenses and outright lies, he convinced me to sign a new contract -- supposedly just for an upgraded panel -- on an iPad I couldn't fully review. Soon after, I realized I was being billed by both ADT and Brinks. When I contacted ADT, they confirmed none of what I had been told was true, and they had no idea who the person was. This individual cut the wires to my functioning ADT system, took my ADT cameras, and left me with just one camera he had on him. He promised a second camera would be sent -- it never arrived. I later discovered he'd hidden my old panel behind wrapping paper in my closet. Since May 2025, my Brinks system hasn't worked. They've refused to send a technician until September -- yet they continue charging me full price for a non-functioning service. Despite paying my balance in full and knowing my contract has ended, they still refuse to let me cancel. Even worse, Brinks obtained my personal information illegally through Skyline, as revealed in multiple news reports and lawsuits. I'm on the national Do Not Call Registry, which proves they had no legal way of contacting me. There are numerous links to credible reports on this widespread fraud online. Brinks' customer service is beyond frustrating -- mostly automated lines that hang up, impossible to get help, and when you do, they pass the blame onto Skyline (which is part of their operation). Their CEO even issued an apology about these scams, but nothing has been done to make things right. All they care about is charging you. I haven't felt safe in my home since 2023. Why would anyone trust a security company that operates through fraud, lies, and identity theft? If someone contacts you saying they're from your security provider, verify directly with your provider -- Brinks' scammers often impersonate legitimate companies to lock you into long contracts under false pretenses. Do not trust Brinks or Skyline. Their business model relies on deception, and they will not care if your system stops working or if you were scammed. They will keep charging you no matter what. Run far away from this company as fast as you can!