Frustated
Frustated I purchased a high-end treadmill from Sole Fitness hoping for reliability and performance, especially with my son preparing for track season. Sadly, this turned out to be a major DISASTER. From the beginning, the treadmill had issues. After researching more, I noticed a pattern in the reviews. I should have researched before buying the equipment. nearly every one mentions equipment arriving broken, followed by technician visits to fix it. That’s not a coincidence — it’s a systemic issue. If their products consistently require technician intervention, then why not deliver the equipment with a technician?POOR QUALITY- CHINA MAKE It’s been MORE 10 weeks and we are still waiting for the promised technician to show up. Meanwhile, our old budget treadmill (which cost a fraction of this one) is still running smoothly even after 10 years. The lack of accountability and poor customer service is shocking, especially at this price point. Buyers beware- Don’t be fooled by the hype.ITS A CHEAP PRODUCT. I regret this purchase deeply. I wish I could give NEGATIVE stars. SAVE YOUR HARD EARNED MONEY!!!