We got a queue number and the wait is…
We got a queue number at 2.09pm, and it indicate that the wait time is roughly 8mins. We whole family of six sitted and waited for our turn at the M1 . After about 20mins wait, their customer services came to is asking us whether someone has called us, we said no. We co tinue waiting for more than half an hour. Then a number after us was called. The number called was a queue number after our number. I went to the customer services staff (Hon You, I cannot recall the exact spelling) who called the number that our number is before that and we have not been called. His answer is "your number has been called earlier" and he just walked away. We told him that all of us whole family are seated there and no our number has not been called. He refuse to serve us. We told him we have been sitting here and no one called our number. He couldn't care and serve the number after us. So I approached the front staff who prescribed us the number (the same staff whom had earlier asked whether we have been served) and explained to him that we hear number after us been called but not our number. He is helpful and said he will check. After that he said our number will be next. We are here with no proper explanation. Shitty services staff (Soh Hon Yun) who doesnt admit mistakes made nor proper explanation. Hon You would have just said no issue you will be next or since he has called other number and will serve us after that. None of this, he just couldn't be bothered and walked away refuse to answer us. We were tucked there. M1 Tampines, really need to train their customer services proper courtesy and response to customer. It is the attitude of the staff that answered and refuse to admit mistakes. Staff name is Soh Hon Yun We were served after 40minutes wait and not the estimated time mentioned in the queue that said 8mins. We have been with M1 for at least 15 years and I am glad our whole family decided to leave M1 finally.