How great the staff are at Joules
After my parcel didn’t arrive as expected I called Joules to say how concerned I was as clothes were required for a funeral 3 days later. I spoke to Jody who was so lovely and promised me that I would definitely receive them as she would put in a further order and I would receive them on Friday. She really pulled out all the stops as Evri had returned my original order and when I spoke to her on Friday at 12.30 she told me the new order had arrived with Evri 35 minutes prior and that they would deliver definitely. She was so right and within an hour my parcel had arrived. It was such a relief and thankfully both dress and fleece fit perfectly. Thank you so much Jody I am so very grateful to you for all the help and reassurance you gave me. I hope that before too long Joules will reopen a store in Cardiff - I have really missed you there