Customer support is impossible to reach
I have generally been happy with the watch itself, which is why this experience has been so disappointing. I pay for the Cosmo Care protection plan and recently had to file my first claim after the watch housing broke where the band attaches, making the watch unusable. The claim promised a response within 24 hours, but I never received one. Since then, I've: - Waited on hold with phone support for over 20 minutes, only to be disconnected because no agents were available. - Used the AI chat multiple times, but instead of providing an update, it created multiple separate claim tickets for the same issue. - Tried emailing support, only to have my email routed back into the same AI system. I now have five ticket ID numbers, no response from a human, and my child is without the safety watch that I specifically purchased and pay to protect. If you're going to offer a protection plan, there needs to be a way to reach an actual person when something goes wrong. The product is decent, but the customer service experience has been incredibly frustrating!