Extremely disappointed with M1’s…
Extremely disappointed with M1’s service and customer support. I have been facing continuous network issues, and instead of resolving the problem, M1 chose to escalate matters by charging legal fees, without any consideration for the circumstances. Despite repeated requests, they showed no willingness or empathy to waive off the legal charges—even when the fault started with poor service on their end. It’s clear that customer care is not a priority for them. I strongly advise others to think twice before choosing M1. Once you're locked in, there’s little support, and the response is more about penalties than problem-solving. Very unfortunate experience.