Awful service and inexperienced staff
😡😡😡😡 I booked my Pomeranian in for a full treatment at gallows corner pets at home, wash, cut, nails, ears etc. I expressed that my dog will need to be muzzled and done by an experienced groomer and was assured by the employee that she would be booked in with the most experienced and they are used to handling small dogs with attitude and was told to pay £15 deposit. I dropped the dog off at the appointment and the same employee gave me a muzzle, I told her it was far too big and needed a smaller one but she said it would be fine and she took my dog. 20 mins later I got a call from the same employer to say the muzzle was off and they wasn’t prepared to carry on. All they had done was wash the dog and partly started to dry her. I was told they wasn’t prepared to carry on and possibly be biten, (if the dog had been wearing the correct size muzzle it would not have come off) but would try and dry the back end of her if I held her outside in the waiting room, which I said don’t bother. They then proceeded to charge me another £18 for the partial bath. In total £33 for wash and only half dry. I have complained to customer services and the employee keeps saying that I removed the dog and that I made the decision to not put the muzzle back on. I have not been offered a resolution or partial refund just a load of lies and a wet dog for £33. The customer service team have been misled by their employer and will not consider even a partial refund. PLEASE, PLEASE RECONSIDER when booking in at this dog groomers, they are inexperienced with handling dogs and will then constantly lie after about their actions when asked. They did not use an experienced groomer. Very very disappointed and upset at being made out that I am the liar.