Never fly with Indigo
I am absolutely disgusted by the way IndiGo has treated my family and me throughout this entire ordeal. Our journey from Amritsar to Manchester was ruined because of IndiGo's delays, causing us to miss our onward connection despite travelling on a single booking. What made the situation even worse was the complete lack of accountability and the false promises made by IndiGo staff. Indigo assured us that vouchers would be provided as compensation. We relied on these assurances, only for IndiGo to later backtrack on what had been promised. Being told one thing and then having the airline deny or withdraw those commitments is completely unacceptable and feels dishonest. As a direct result of IndiGo's failure, we incurred significant additional costs, including hotel accommodation for two nights, food and drink expenses, and taxi fares. Instead of receiving support during a stressful situation, we were left to sort everything out ourselves while receiving conflicting information from different representatives. The customer service throughout this experience has been appalling. There was little empathy, poor communication, and no genuine effort to take responsibility for the inconvenience, financial loss and stress caused to passengers. An airline's true quality is measured by how it looks after customers when things go wrong. Based on my experience, IndiGo failed completely. I would strongly urge travellers not to book with this airline. What should have been a straightforward journey turned into an expensive and frustrating nightmare because of IndiGo's poor handling of the situation and broken promises. I am extremely disappointed and will be pursuing compensation for all additional expenses incurred as a result of this disruption.