I recently lost a wheel on my Delsey…
I recently lost a wheel on my Delsey Paris Luggage. We emailed Delsey requesting a replacement wheel. They contacted me quite quickly and unfortunately did not have the part ! So… they sent me a brand new model. Customer Service was prompt and very nice. No hassle for receipts. Just picture of the suitcase and missing wheel. So competent and professional. They were truly a pleasure to deal with and it only took an email Diane T