Excellent customer service
Louise was excellent! The manufacturer had an unexpected delay in getting my order to cool frames. Louise went above and beyond in tracking down the issue, even scheduling a return call after doing some investigating to inform me of what caused the shipping delay, and what they would be doing to correct it. Even though the manufactures delay will cause everything to take twice as long as I had hoped, I would still buy from coolframe again simply because of this experience with their customer service team.