Long-Time User, First Time Facing Delays
I've been using Alibaba for a long time and generally had a great experience, products usually arrive on time, and customer support has been helpful in the past. However, this time, I faced some issues. My order took way longer than expected to arrive, and when I tried to reach out to customer support, the response was quite slow and not very helpful. I'm not saying the whole service is bad—this is just my honest feedback about this particular order. Hopefully, things go smoother next time like they usually do.