THEY SEND YOU THE WRONG SIZE SHOE(S) AND CLAIM IT'S TOO EXPENSIVE TO GET YOU THE SHOES YOU ORDERED, SO YOU'RE FORCED TO KEEP THEM
IN A RESPONSE TO ME FROM ENJERR, IF I UNDERSTAND CORRECTLY, THE SHOES MAY NOT BE RETURNED BECAUSE SHIPPING IS TOO EXPENSIVE FOR ENJERR, THAT'S NOT MY PROBLEM. AND I DON'T THINK THAT'S SPECIFIED IN YOUR DOCUMENTATION WHERE YOU MENTIONED A CLAUSE THAT STATES, "We have marked the size-related questions on the product detail page." WHERE IS THAT DETAIL DOCUMENTED? AND WHY DO YOU EXPECT PEOPLE TO KEEP SOMETHING THEY CAN'T USE OR WEAR? THAT'S A VERY BAD BUSINESS PRACTICE TO KEEP AND MAINTAIN IF A COMPANY CAN'T MAINTAIN ITS INTEGRITY AND PROMISES MADE. IF I RECALL CORRECTLY, THERE WAS A 90 DAY RETURN POLICY, WITH THE CAVEAT OF LETTING YOU FOLKS KNOW WITHIN 30 DAYS, WHICH I DID, THAT THE PRODUCT ORDERED WAS NOT THE PRODUCT RECEIVED. WHERE IN YOUR RETURN POLICY THAT SPECIFICALLY STATES WHAT YOU'RE CLAIM? WHAT'S WRONG WITH THIS PICTURE? IF YOU ORDERED AND PAID FOR A ROLLS ROYCE, BUT A KIA ARRIVED INSTEAD, WITH NOTHING WRONG WITH IT, YOU HAVE TO KEEP IT ANYWAY, NO MATTER WHAT. BY YOUR RESPONSE TO ME, THIS CONSTITUTES AS FRAUD. THE SHOES YOU SENT WEREN'T THE SHOES I ORDERED. I'VE FOLLOWED ALL OF YOUR REQUIREMENTS FOR A RETURN ON SHOES THAT I CAN'T WEAR. I BELIEVE THIS TO BE A SETUP FOR A SCAM. "SEND THE CUSTOMER ANYTHING, OVER CHARGE THEM, GUARANTEE A 90 DAY RETURN, SETUP A LOT OF HASSLES AND HURDLES FOR THE CUSTOMER TO MANEUVER AROUND, GOADING THEM INTO THINKING THEY'LL GET THE PRODUCT THEY ORDERED, AND RETURN THE INCORRECT PRODUCT FOR THE CORRECT PRODUCT. YOU ARE THE DISTRIBUTOR OF THIS PRODUCT, YOU NEED TO CORRECT THIS PROBLEM. THIS IS NOT HOW A REPUTABLE COMPANY THRIVES WITH GOOD REVIEWS. A BAD AND FALSE RETURN POLICY STOPS A LOT OF FUTURE BUSINESS THAT YOU COULD OF HAD. THEREFORE, I AM ASKING FOR YOU TO PLEASE SEND ME WHAT I'VE ORDERED. I DON'T WANT THIS TO DRAG OUT FOR WEEKS. I SHOULDN'T HAVE TO PAY FOR SOMEONE ELSE'S MISTAKE. IT'S EITHER YOU OR YOUR VENDOR, PLAIN AND SIMPLE THAT'S GOOFED UP, NOT ME. I'M WAITING ON YOUR REPLY ON HOW TO GET THE SHOES THAT DON'T FIT ME BACK TO YOU. I'M BEING VERY REASONABLE HERE. LET'S GET THIS OVER AND DONE WITH PLEASE. I WOULD STILL LIKE TO HAVE THE SHOES I'VE PAID FOR. IT WASN'T A MISTAKE ON MY END. THE WRONG PRODUCT SIZE WAS SENT AS REQUESTED. INCORRECT SHOES WITHOUT THE PROPER REPLACEMENT, AS ORDERED, I'LL BE FORCED TO DEMAND MY MONEY BACK. AT THIS POINT, I NEED TO INFORM YOU THAT I'VE NOTIFIED THE BBB AND THE OHIO ATTORNEY GENERAL ABOUT THIS ISSUE. THEY'LL BE LOOKING INTO THE MATTER AS WELL AS INCLUDING THE ENJERR COMPANY IN THEIR REVIEW OF THIS MATTER.